Shady Brook Farms logo

Contact Us

Frequently Asked Questions

Selecting your turkey
Thawing your turkey
Cooking your turkey
Storing your turkey

We'd love to hear from you

Have something to say? We'd love to hear from you. Just give us a little information and we'll get a response to you as quickly as possible. Whether it's a difference we've made in your family's lifestyle, a helpful tip you'd like to share, or a concern you might have or a question you'd like answered, we'd love hearing what you have to say.

Cargill Meat Solutions Corp.
Attn: Shady Brook Farms® Brand
P.O. Box 2519
Wichita, KS 67201-2519

Shady Brook Farms® TURKEY LINE
To obtain pre-recorded information about how to select, prepare and cook a Shady Brook Farms® Whole Turkey call 1-888-723-4468. This service is accessible 24 hours a day.

If you require immediate assistance or would like to speak to a Consumer Response Specialist please call us with questions at 1-800-532-5756 Monday through Friday between the hours of 8am – 5pm CST. Specialists are not available on Thanksgiving Day or Christmas Day.

E-MAIL: If you would like an e-mail response, please ensure your e-mail address is entered correctly. For answers to “frequently asked questions” click here. Consumer Affairs Specialists are available Monday through Friday between the hours of 8am – 5pm CST.

* = Required field